Frequently Asked Questions
1. What is Louisiana Mart?
Louisiana Mart is your trusted online destination for smart, practical everyday essentials — now featuring a curated selection of quality makeup and beauty products. From everyday touch-ups to bold statement looks, our cosmetics are chosen for their performance, safety, and style, helping you look and feel your best without compromising on value.
2. Where are your Fulfillment Centers located??
Our Fulfillment centers are located in New Jersey, California and China allowing us to efficiently serve customers in USA
3. Where do you ship?
We currently ship within the United States. Stay tuned as we expand our delivery network internationally.
4. Are your products really eco-friendly or safe to use?
Yes! Many of our items are made from sustainable, reusable, or recyclable materials. We carefully source products that are safe, practical, and designed to support conscious living without compromising on quality.
5. What packaging do you use?
We aim to minimize waste by using recyclable and/or biodegradable packaging materials. Whenever possible, we avoid plastic and choose eco-responsible shipping options.
6. How can I track my order?
Once your order has shipped, you’ll get a confirmation email with a tracking link so you can monitor your delivery in real time.
7. How long does shipping take?
Order Cut-Off Time: 5:00 PM (Central Time)
Time Zone: GMT -06:00 Central Standard Time (Chicago)
Handling Time: 1–3 business days (Monday–Friday)
Shipping Options & Rates:
- (7–12 business days): $4.95
We partner with Trusted Shipping Carriers to ensure safe and timely delivery, including: USPS, FedEx, UPS, DHL and regional couriers where available.
8. Do you accept returns?
Yes! We offer a 30-Day Return Policy on most unused and unopened items. For full return instructions, please visit our Returns & Refunds page.
9. How can I contact your team?
You can contact us anytime via:
📧Business Email: support@louisianamart.com
📞 Business Phone: +1 (737) 7878681
Business Address: 6060 N Central Expy, Ste 500
Dallas, TX 75206, United States
📝 Or use the Contact Us form on our website.
We typically respond within 24 hours.